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Privacy Policy

Last updated: January 2025

1. Introduction

SmartTravelPort ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel management platform and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name, email address, and phone number
Company information and job title
Travel preferences and history
Payment and billing information
Passport and visa information (when required for travel)

2.2 Usage Information

We automatically collect certain information about your device and usage of our service:

IP address, browser type, and operating system
Pages visited and time spent on our platform
Search queries and booking preferences
Location data (with your permission)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes:

To provide, operate, and maintain our travel management services
To process transactions and manage bookings
To improve and personalize your experience
To communicate with you about your account and services
To provide customer support and respond to inquiries
To comply with legal obligations and prevent fraud
To send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, and customer service.

4.2 Travel Partners

We share necessary information with airlines, hotels, car rental companies, and other travel service providers to fulfill your bookings.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and monitoring
Access controls and authentication mechanisms
Employee training on data protection practices

6. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data:

Right to Access: You can request access to your personal data
Right to Rectification: You can request correction of inaccurate data
Right to Erasure: You can request deletion of your personal data
Right to Restrict Processing: You can request limitation of data processing
Right to Data Portability: You can request transfer of your data
Right to Object: You can object to certain processing activities
Right to Withdraw Consent: You can withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

9. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16.

10. Marketing Communications

You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]
Address: SmartTravelPort Data Protection Officer
Phone: +1-800-SMART-TP

13. Legal Basis for Processing (EU Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

Contract Performance: Processing necessary to perform our services
Legitimate Interests: For improving our services and business operations
Consent: For marketing communications and optional features
Legal Obligation: For compliance with applicable laws